Quinte Health Care’s Board of Directors has approved what’s termed a “refreshed” strategic plan to guide the organization forward for the near
President and CEO Mary Clare Egberts presented the detailed plan to the board Tuesday, saying it set more specific priorities than the former plan.
Priorities include equipping staff with the best technology leading to the best patient outcomes and ensuring there are standard practices in place for the use of the technology across all four QHC hospitals.
Creating a safer, healthier workplace was another priority. Verbal and physical violence against staff is a growing problem in hospitals province-wide and Egberts says better systems need to be in place to protect staff.
Another priority is providing “seamless care”, which means informing patients, their families, and other health care providers better so patients don’t feel lost when they move out of the hospital, into another part of the hospital, or into the care of another health service provider.
CEO Egberts says as new ideas are implemented to create seamless care, both patients and staff will be surveyed to check whether the changes are positive or not.
“Patient transitions are like a relay race. When we’re running (providing care to the patient) we’re doing pretty well but we do need to work on passing the baton to the next runner. That’s where things really need to be improved.”