Quinte Health says its hospitals are experiencing a significant surge in patient volumes and that the trend is typically seen during the winter respiratory/flu season.
In a release, Quinte Health says the “unseasonal surge” is leading to significant wait times.
Some of the factors listed for the wait times are staffing levels, inpatient units being over capacity, strain on long-term care and homecare resources and patients being seen on the severity of their condition.
For those who have a non-emergency and have access to a family doctor or nurse practitioner, it is asked that you reach out to them first before heading to the Emergency Department (ED).
When it comes to residents without a family doctor or nurse practitioner, Quinte Health says you should evaluate other options for care that can help reduce the strain on the ED.
The following alternatives for care were provided:
- Visit Health811: Available 24/7 to provide health advice, navigate health services, and offer information.
- Virtual care options: Utilize services like the East Region Virtual Care Clinic.
- Local pharmacies: Receive prescriptions for 19 common ailments including acid reflux, acne, cold sores, dermatitis, menstrual cramps, UTIs, and more. As prescribing is optional, anyone with symptoms should contact their local pharmacist to confirm whether they prescribe for certain common ailments before visiting.
For mental health emergencies:
- Contact the Crisis Intervention Centre toll free at 1-888-757-7766. On-site hours of operation are 7:30 a.m. to 11:30 p.m. Telephone response by a crisis worker is available 24 hours a day, 7 days a week. This multi-disciplinary team is ready to respond to crisis calls and offer emergency mental health intervention.
- Quinte Health is a proud partner in delivering the national 988 Suicide Crisis Helpline . A safe space to talk, 24 hours a day, every day of the year. Call or text 988 toll-free anytime.
