February 11th, the second month and eleventh day is 211 day.
211 is a free, confidential, nationwide service that connects people to social and community supports.
Tracey Legault-Davis is the local 211 Outreach Coordinator, and says 211 operators help address underlying needs as well.
“Just because somebody is looking for a food bank, that does not mean that is the only need they might have. It might be that their hydro bill was too high, there has been a job loss, and in this environment, we know that all too well. 211 agents are there to help you navigate through the variety of services that are available both in our community, and across Canada.”
Legault-Davis says it is similar to 911, but for different inquiries and needs.
“911 is for emergencies. 211 was created to help alleviate unnecessary calls to 911. The last thing you want is a 911 agent answering a call that is simply, where can I find something?”
Local details can be found by CLICKING HERE
Much more information on 211 Ontario can be found by CLICKING HERE or by looking below.
What is 211?
When you need non-emergency support dial 211
•211 is a free, confidential, nationwide service that connects people to critical social and community supports
•211 acts as the front door to support, helping people navigate the complex network of government and community programs and services quickly to find what they need for their unique situation
•211 service is accessible 24 hours a day and in over 150 languages.
•When you dial 211 you are connected to a trained professional who will listen to you and help you find the right information and supports
What role did 211 play in supporting communities throughout the COVID-19 pandemic?
• Federal funding allowed United Way Centraide Canada to increase capacity across provinces where 211 already existed, and expand the service into parts of the country that weren’t already covered.
211 service is now accessible in all provinces and territories.
• Calls began almost immediately and continue to increase, demonstrating the need for a service like 211.
• The COVID-19 pandemic has highlighted the value of 211. With government programs changing regularly and community-based programs and services having to adjust how they serve clients under always evolving public health guidelines, 211 helps people navigate the complex network of support.
• The pandemic has also put many people in the position of needing support for the first time in their lives.
• People like the fact that they can dial 211 and talk to somebody who can help them sort through the maze of information to figure out what will work for their unique situation.
How 211 helps decision makers:
• 211 is a confidential service. Unidentifying data is recorded including the needs identified and whether or not those needs could be met.
• This information helps decision makers figure out where more supports are needed.
• 211 is also sometimes called upon by different levels of governments and organizations to help register people for new programs or supports.
